Currently, we ship exclusively within the U.S.
Once your order is successfully placed on www.qiaojoytoy.com, you will receive an order confirmation email. Orders are processed and shipped within 48 hours, Monday through Friday, excluding holidays.
Please note that during holiday seasons, delivery times may be extended due to increased shipping volumes. We recommend allowing additional time for your orders to arrive, typically 3-5 extra business days. Thank you for your understanding!
Tax Statement:
All products from our Qiaojoy official site have already had taxes paid by our brand, so customers will not incur any additional tax charges upon delivery. Enjoy your purchase without any extra fees!
Tracking Orders:
You will receive an email with tracking information once your order has shipped, allowing you to easily monitor its progress. Track your order here.
Unsuccessful Delivery:
Please ensure your address information is correct at checkout. We cannot be held responsible for lost orders due to incorrect address details and are unable to offer refunds or replacements in such cases.
For any questions or concerns, contact our support team at support@qiaojoytoy.com