Qiaojoy Monster Game Set

Currently, we ship exclusively within the U.S.
Once your order is successfully placed on www.qiaojoytoy.com, you will receive an order confirmation email. Orders are processed and shipped within 48 hours, Monday through Friday, excluding holidays.

Please note that during holiday seasons, delivery times may be extended due to increased shipping volumes. We recommend allowing additional time for your orders to arrive, typically 3-5 extra business days. Thank you for your understanding!

Tax Statement:

All products from our Qiaojoy official site have already had taxes paid by our brand, so customers will not incur any additional tax charges upon delivery. Enjoy your purchase without any extra fees!

Tracking Orders:
You will receive an email with tracking information once your order has shipped, allowing you to easily monitor its progress. Track your order here.

Unsuccessful Delivery:
Please ensure your address information is correct at checkout. We cannot be held responsible for lost orders due to incorrect address details and are unable to offer refunds or replacements in such cases.

For any questions or concerns, contact our support team at support@qiaojoytoy.com

Updated: March 1, 2025

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Damages and issues

Please inspect your order upon reception and contact us: support@qiaojoytoy.com  immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you want to exchange your product, please refer to the following process:

1. If you want to exchange the product before shipping, please contact us and change the product.
2. To exchange a defective product, we recommend contacting us first so that we can quickly arrange for the return of the faulty item and send out a replacement promptly.

Eligibility for Returns:

1. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 
2. You’ll also need the receipt or proof of purchase ( order ID ). 
   

How to Return Your Items:

1. To start a return, you can contact us at support@qiaojoytoy.com. 
2. Return Timeline: Items you return must be returned within 30 days of receipt.
3. Include Documentation: Attach a note with your return reason, along with photos or videos of the product.
4. Return Processing: Once your return request is approved, we will provide you with a return shipping label. Please use this label to send the item back to us.
5. Shipping Costs: If the return is due to a product defect or quality issue, we will cover the return shipping costs. For other reasons, the customer is responsible for return shipping.

European Union 14 day cooling off period

 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@qiaojoytoy.com.